oh, where do I begin? the bathroom absolutely reeked and I don’t understand how that wasn’t a priority. ended up feeling dirty because I was told to use the public bath instead. also, I had to pay extra for a private onsen with no washing area beforehand, how inconsiderate! I almost wrote a good review, but couldn't.

Request the provided winter boots—they're very helpful for navigating icy roads.

The traditional futon beds on tatami flooring felt cozy and added to the authentic experience. I truly enjoyed the private onsen, especially with the beautiful mountain views. The hosts were incredibly thoughtful, providing a complimentary ride to the snow monkey park at the perfect time to see the monkeys. The breakfast setting with the player piano created a delightful atmosphere, though the options were somewhat basic. The facilities were older, and the access to the upper floors without an elevator made carrying luggage a bit inconvenient. Still, the peacefulness and traditional charm made my stay memorable.

After exploring nagano, our stay at shimaya was the perfect retreat. Mr yumoto's hospitality exceeded my expectations, especially with his helpful advice for our local adventures. Relaxing in the onsen while enjoying the mountain views was a highlight!

dinner option was not available.

The warm hospitality made the stay special, and the owner provided complimentary transport to the snow monkey park, which was a wonderful experience. The outdoor onsen was perfect under the stars, but the limited dining options in the area on weekdays could be a concern.

cozy private onsen experience just steps away

private onsen, helpful hosts

strong toilet odor

With 20 family members, we had an incredible time at this ryokan! Mr Yumoto gave us such a warm welcome and really went above and beyond, even driving us to see the snow monkeys early, which was an unforgettable experience.

In my wife’s opinion, more luggage racks would help families easily manage bags.

A Cozy Retreat with Exceptional Service

Delightful stay with friendly hosts who go above and beyond. The free shuttle service to local attractions made our visit memorable. Enjoyed the serene onsen experience—don’t miss the rooftop option for sunset views! Tip, Ask for breakfast recommendations. the local dining options are truly excellent.

We were warmly welcomed by the staff and enjoyed a delightful breakfast each morning. The onsen experience was serene with splendid mountain views. We also appreciated the thoughtful free shuttle service to nearby attractions, making our stay truly memorable.

The room was a bit tight for our family of four, and the beds took some getting used to.